Ordering and Payment Info

How to order? 3 easy steps!
1) Send me an email to advise your orders and you will get a response within 24 hours!
Email: sentimento.moment@gmail.com

2) You will need to make payment. See below

3) Orders will be mailed immediately upon receipt of payment



Types of Payment
1) Paypal - You can use your Mastercard, Visa or American Express credit cards and guess what, you get to earn points too! Once you have confirmed your orders, an email will be sent and you can key in your credit card details on your own. Private and secured

 2) Via ATM/Internet banking Transfer - OCBC
Name of Account: Nicoist
Bank Account: 629-215534-001
Bank Code: 7339


FAQs
1. My order is incorrect. What do I do next?
For incorrect orders, please email/call us within 48 hours of delivery. We will either replace the items or issue a refund if advised within the claim period above.

2. Some items are damaged? What do I do next?
Tender Loving Care will be applied to ensure no damage to your purchased items.
We are very careful and all items will be checked prior shipping. In the event that there is any damage, we do apologise for the inconveniences. Please take a photo and send to info@sentimento.sg within 48hours of delivery. We will either replace the items or issue a refund if advised within the claim period above.

3. I have made a mistake in my shipping address.
If you email the correct address before the order is despatched, no problems. However, once delivery in progress, there might be additional charges for re-delivery. As such, Sentimento cannot be held responsible for losses as a result of this, so please make sure you have thoroughly checked your address and orders before final check out.

4. I have changed my mind. Can I do an exchange?
Once payment has been made, there can be no exchange or refund. This is because we pride ourselves on efficiency and once an order is through, it will be made ready for delivery almost immediately.